First, lets try to make sure your renewal is not delayed. Apply at least 6 months in advance and use the mailer that you received with your last work permit for the renewal for a more speedy turn-around.
However, if you do everything right, and your renewal is still delayed, here is what you can do:
1. Check your case status online at USCIS – You will need to enter the receipt number for either your DACA application or your employment authorization application.
2. Initiate a service request at USCIS – Call USCIS National Service Center at 1-800-375-5283 and request to use the Service Request Management Tool (SRMT) to request expedited processing of your case and ask for an interim EAD, if your DACA renewal application was filed 120 days in advance. In most cases, you have to ask to speak to a supervisor. In any case, write down any number they provide you.
Be prepared to provide your name, alien number, and receipt numbers to the customer service center. In some limited cases, applicants who have had their initial DACA denied, can also use this tool as an appeal to inform USCIS that the denial based on an administrative error.
3. Elevate your case status: After making the initial service request, contact the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. You should receive a response within 10 days.
4. Seek assistance from the USCIS Ombudsman – Open a case assistance request with the USCIS Ombudsman by filing DHS-7001. Make sure to state any reason why you need your DACA to be renewed ASAP such as employment opportunity or travel abroad or financial detriment.
Once you have completed and submitted the online form, you should be issued an Ombudsman-specific case number. Then you can contact, by email, one of these Ombudsman staff people, and request them to look into your case:
5. Contact your Congressional Representative: If the matter continues to be unresolved and there is a lapse in your work authorization, contact your individual Congressional representative for assistance. You can find your representative here.
6. Contact the Service Center that is processing your case:
- California Service Center: firstname.lastname@example.org
- Vermont Service Center: email@example.com
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Texas Service Center: firstname.lastname@example.org
If you do not receive a response within 21 days of emailing the service center, you may email the USCIS Headquarters Office of Service Center Operations at SCOPSSCATA@dhs.gov
I see delayed renewals quite a bit these days so while I am not certain that the steps above will work in all cases, it is worth a try and better than waiting around for a response.
As a final note, applicants renewing their DACA should make sure to file 180-150 days before the expiry date listed on their Employment Authorization Document (EAD). Applicants who anticipate traveling abroad while their DACA renewal is due should always file earlier than the 150 mark. Filing less than 120 days in advance may lead to delays in lapses of work authorization, and accruing of unlawful presence.